You won’t be paying to train our staff about your business. You'll only deal with the person doing your work so nothing is lost in translation.
Being owner operated, you’ll be dealing with the owner so you wont be paying for time spent by staff relearning your business. And once we start employing staff, we plan to ensure your work is done by one person and not shuffled around - that way we can provide you with the contact details of that person so you can contact them anytime, and they will know you and your business.
You'll only ever be asked to pay us for work that is done, not work to be done.
When you bring your work in to us, and we haven't even started your work, you won't be asked to pay us a deposit based on an estimated cost to do your work. You will only ever be invoiced by us, and be expected to pay us, for work that has been done - even if that work is still in progress.
You won’t be surprised by large unexpected bills for work you didn’t agree to.
We’ll always consult with you and gain your consent before commencing or amending the scope of any work we do for you.
You'll know we'll be on time every time and you'll be compensated if your time is wasted by us being late.
We’ll give you, free of any charge, twice the amount of time we are late to any planned meeting with you.
You'll get a response to any enquiry you make within 24 hours.
We’ll respond to any enquiry of yours within 24 hours. If we happen to be busy with another client, we’ll contact you and confirm we received your enquiry and let you know we’ll be back in touch to discuss your issues once we can.
You will get an accountant that grows with your business and delivers what you need.
We provide numerous ways in which you can share with us how you'd like us to do things differently and we’ll listen to what you have to say. We acknowledge we are only as good as what our clients need from us, so we’ll do everything possible to ensure you get what you tell us you need (within our ability of course).
You get meaningful reports that you can understand to make the best decisions.
We remove the jargon from any advice we provide to you. By taking the time with you to correctly identify your issues, we aim to minimise the amount of disclaimers in any advice we provide.
Your problems, as opposed to symptoms, get resolved, and you stay on target no matter what your goals.
We’ll discuss your issues with you to identify the problems as opposed to the symptoms, and then provide you with workable solutions to encompass all the concerns you have shared.
You'll get an objective perspective to your issues, and with that, solutions that may not be that obvious to you.
We aren’t afraid to break with convention and ask the hard questions if they need to be asked (and we’ll try to do that nicely). Just because its always been done that way, doesn't necessarily mean it’s the best way to do things anymore.
Solutions you receive will be unique to you.
We’ll provide solutions that fit you and avoid trying to make you fit a standard solution. We’ll use standard solutions wherever possible, but we won’t force you into a solution if that results in us sacrificing any of your needs.
You can trust us to keep our word and we'll be honest and fair in our dealings with you.
We value trust, honesty and fairness in our relationships. Because we believe we can’t ask to have those same qualities returned to us without us first giving them to you, then we offer them to you first in the hope we earn them back.
You'll get options from us where an issue may be outside our ability.
We accept we may not know everything. In the event you need help that is beyond our experience or ability, then we will not hesitate to suggest an alternative specialist for you. We’d rather you got the correct answer, as opposed to us trying to keep your work.