Our values define who we are. They are our fundamental beliefs and they guide our actions and our behaviour, influencing the way we work with each other, we serve our clients, and engage with our community. Our values, along with a philosophy of conducting business in a way that differentiates us from the rest, allow us to tap into the infinite possibilities available to us all.
Decisiveness
Time is short. And time is money. So it makes sense to us that anything we do for you is done quickly, efficiently, and you get the answers you need in a timely fashion. We’ll work with you to definitively answer your questions, avoiding giving you what-if scenarios by discussing them further with you, to provide solutions that are complete.
Quality Services
We’re happy as long as you are happy, and the best way we know to ensure you are happy is to deliver you with a high or superior quality of service, not only in terms of presentation, value, speed, timeliness, reliability, courtesy, and friendliness, but also in respect of any part of our business.
Accuracy
We work with you to collect the relevant information needed to solve your problem(s) and to ensure our work is precise, exact, and conforms to your specific facts or details. Any solution provided will be summarised to avoid bogging you down in the detail, although that detail will still be available if needed.
Service to Society
As an organization doing business in society, we believe it’s vital we invest and ‘give back’ to the society within which we operate. One way we do this is to donate our skills to one community or environmental focussed organisation or person each year, and help them to develop products and services that meet their real physical, social, or psychological needs. This not only assists them with meeting their social needs and aspirations, but also the needs of the people they assist.
Innovation
Infinite Possibilities isn't just a name. It’s a philosophy for us as well. Anything is possible. We’ll be continually looking for new ways of doing things, not only in accounting, but also in finding the solution(s) for the issues in your business or life.
Continuous Improvement
We live in a time of constant change, so we will never accept complacency in our business and will continually look for ways to do things better. We want to develop and incorporate ways of improving ourselves. To do this we’ll ask you what you want from your accountant, and then we listen to you, looking at ways we can deliver what you want which allows us to grow with you into the future.
Accountability
Accountants ranked 22nd in the New Zealand's 40 Most Trusted Professions List. Behind hairdressers and plumbers, but in front of religious ministers and mechanics. We think that’s disappointing given Accountants are the first choice when it comes to getting financial advice. To be trusted, we must be accountable for the services we provide. At Infinite Possibilities, we accept responsibility for the work we provide and this is reflected in our Charter and the values we live by. So in the event you think we’re not acting accountably, or if we make a mistake (and we try hard not to make the mistakes in the first place), then we’ll acknowledge that and make changes to avoid the same thing ever happening again.
Integrity
We’ll do what's right, every time ... even if no one is looking or even if we know we could get away with something. We will meet both the spirit and letter or the law, honouring any commitment we make to you whether verbal or written, being true to our word. We want to be known as a firm that stands by its word... always.
Respect
For us respect is all about “Doing unto others as you would have others do unto you” which means that we should treat others the same way that we want others to treat us. And because respect has to be earned, we’ll start by treating you with fairness and honesty; empathising with you to understand your views; trusting and having faith in you; focussing on your situation; and behaving with sincerity - all in the hope we will earn the same from you in return.